Overview
In this role you will build scalable logistics capabilities for TikTok Commerce across global markets. You will manage UK last-mile carriers, drive end-to-end delivery performance, and design new logistics operating models, guided by data-driven improvements. You will work with cross-functional teams to optimize service quality and support growth, ensuring operational stability and a strong seller and customer experience. This is a hands-on leadership role focused on performance, analytics, and scalable solutions that shape our logistics strategy.
Responsibilities
- Manage daily operations and performance of major UK last-mile carriers, ensuring stability and continuous improvement
- Forecast parcel volumes, plan capacity, and coordinate resources to meet growth and seasonal peaks
- Establish carrier performance management mechanisms with KPIs, SOPs, escalation, and action plans
- Own end-to-end delivery performance from order to final delivery across seller segments
- Monitor and improve platform metrics (DNR, Aging, Lost Parcels, On-Time Delivery, E2E Lead Time)
- Analyze performance by seller, carrier, region and parcel journey to identify bottlenecks
- Collaborate with Seller Operations and logistics partners to improve speed, reliability, and customer experience
- Identify operational issues through data monitoring and root-cause analysis, develop improvement strategies
- Create dashboards and early-warning mechanisms to detect risks and prevent service deterioration
- Lead design, onboarding, capacity planning, and pilot execution for new logistics models
- Coordinate with cross-functional teams to implement and scale new logistics capabilities
- Evaluate new operating models for service capability, feasibility, cost, scalability, and UX
Key requirements
- Bachelor's degree or above in related fields
- 3+ years in last-mile logistics operations, carrier management, or ecommerce logistics
- Strong understanding of end-to-end parcel operations and exception management
- Analytical with experience in KPI management, deep dives, and process optimization
- Experience in capacity management, volume forecasting, and cross-functional coordination
- Excellent communication, stakeholder management and problem-solving with ownership and results orientation
- Fluent in Chinese to communicate with Mainland China suppliers
- strong communication
- stakeholder management
- problem-solving
- SQL
- Excel
- BI dashboards