Sales Operations Analyst
We are seeking a detail-oriented and analytical Sales Operations Analyst to support global service operations, supply chain coordination, and customer success initiatives. This individual will serve as a key liaison between internal teams, field service personnel, and external partners to improve operational efficiency, manage spare parts demand, and optimize business processes.
The ideal candidate will have a background in service operations, sales operations, supply chain, or business operations, with strong analytical skills and experience working with cross-functional teams.
Location: REMOTE, prefer local to the Charlotte, NC/Rock Hill, SC area
Schedule: Monday-Friday 8am-5pm
Compensation: $80,000-$97,000
Opportunity Type: Direct, Permanent Hire
Key Responsibilities
- Collaborate with supply chain, customer success, technical support, and field service teams to coordinate operational needs and ensure timely customer support.
- Manage spare parts demand planning, inventory forecasting, and supply chain coordination based on usage trends and service requirements.
- Analyze operational data, identify trends, and develop reports using Excel, Power BI, and other business systems.
- Evaluate existing processes, identify inefficiencies, and implement improvements to streamline service operations.
- Coordinate new product introductions, inventory requirements, and operational transitions to support service readiness.
- Serve as a primary point of contact between internal departments, field teams, and external service partners regarding product updates, availability, and timelines.
- Participate in forecasting discussions, operational reviews, and escalation meetings to resolve issues and support business objectives.
- Support global initiatives and communicate operational insights and recommendations to senior leadership.
Qualifications
- 3+ years of experience in service operations, sales operations, supply chain, or a related business operations function; 5+ years preferred.
- Strong proficiency in Microsoft Excel, including data analysis, reporting, and data manipulation.
- Experience navigating and interpreting Power BI dashboards and reports.
- Understanding of demand forecasting, inventory planning, supply chain processes, or service operations.
- Experience with ERP or CRM systems; Oracle and Salesforce experience are a plus.
- Strong analytical, problem-solving, organizational, and communication skills.
- Demonstrated ability to improve processes, manage multiple priorities, and independently drive projects to completion.
- Comfortable collaborating with global teams, external partners, and senior-level stakeholders.
Category Code: JN014, JN029
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SeniorityLevel: Mid-Senior